Find answers to common questions about our products and services
How do you order finished product?
We work on finished sizes. We do NOT make deductions. Our tolerance is 3mm in width and height. All dimensions are in mm.
Is there a warranty on your products?
Yes, absolutely there is. Please see our WARRANTY page for full details, but below is a quick reference list.
Is it possible to clean my blinds?
Yes, it is possible to clean your blinds. We sell a specially formulated CLEANING SOLUTION and strongly recommend that this product be used to clean your blinds, should you choose to do it yourself. Please reference our CLEANING page for more details.
How do I clean Wood Venetian Blinds
As with any wood product, excess moisture can warp or discolour the wood, even though the wood is sealed. Use a clean soft dust cloth, feather duster, or vacuum brush to wipe off dust. Wood preservatives are often permitted to maintain wood's natural lustre.
To Dust: Tilt slats up, then down (but not so the blinds are full closed), then clean with the cloth or vacuum brush. Clean from side to side, following the direction of the slats. Do not wash!
Do wooden blinds fade?
Yes, wood is a natural product and it does fade over a period of time. The fading is not alarming, is generally uniform and is more pronounced on the side facing the sun more often. Please feel free to discuss this with your Franchisee.
How do I clean Tecwood Venetian Blinds?
Part of the beauty of Tecwood Blinds is its ease of cleaning. Use a clean soft dust cloth, feather duster, or vacuum cleaner brush to wipe off dust.
To Dust: Tilt slats up, then down (but not so the blinds are full closed), then clean with the cloth or vacuum brush. Clean from side to side, following the direction of the slats.
Spot Clean: Use a mild detergent with warm water on a slightly damp cloth then blot dry.
How do I clean Aluminium Venetian Blinds?
Aluminium blinds are smooth and therefore quiet easy to clean. Use soft clean dust cloths, a vacuum cleaner brush, feather duster or other common, gentle cleaning aid for dusting.
To Dust: Tilt slats up, then down (but not so the blinds are full closed), then clean with the cloth or vacuum brush. Clean from side to side, following the direction of the slats.
To wash your blinds: Use a mild detergent, on a sponge or damp cloth dipped in warm water. In most cases, you may remove your blind and place them in a bathtub filled with mild soapy water. Rinse then wipe dry, or leave open to air dry.
Are Shutters suitable for outdoor use?
Shutters in Timber are only suitable for indoor use. Shutters in Aluminium or Tecwood can be used externally.
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